Frequently-Asked-Questions

Singapore, 6 April 2020

01. How should I disinfect the panel of the MFP (multifunction printer)?

As our appliances have a touchscreen and keyboards, naturally they represent as such a potential source for germs since several people in your company are using them. We advise you to disinfect the display and / or keyboard of the MFP with any commercial ethanol for disinfection several times a day. Additionally, it is a good measure to put up an increased hygienic standard for your employees through frequently washing hands with soap and water or an alcohol-based hand sanitizer (we recommend 70% or 50 % isopropanol and also ethanol-water mixtures) or a mixture of isopropanol with hydrogen peroxide and glycerol.

02. Is it safe to receive a package from any area where COVID-19 has been reported?

Yes. According to WHO1, the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. At this stage we do not see the need for disinfection of our product shipment.

1 https://www.who.int/news-room/q-a-detail/q-a-coronaviruses

03. How long does the virus survive on surfaces?

It is not certain how long the virus that causes COVID-19 survives on surfaces, but it seems to behave like other coronaviruses. Studies suggest that coronaviruses (including preliminary information on the COVID-19 virus) may persist on surfaces for a few hours or up to several days. This may vary under different conditions (e.g. type of surface, temperature or humidity of the environment).

If you suspect that a surface may be infected, you can clean it with simple disinfectant to kill the virus to protect yourself and others around you. Clean your hands with an alcohol-based hand rub or simply wash them with soap and water. Avoid touching your eyes, mouth, or nose.

04. What are the recommended list of official websites to stay updated about the coronavirus?

05. What are the precautionary measures in place by Konica Minolta?

Konica Minolta is committed to ensure the health and safety of our people working for the Group and their families as a top priority, making efforts to prevent the infection from spreading and carrying on with provision of products and services for our customers and society at large. This is executed in accordance with the local government’s guidance, instructions and regulations in each country that we operate in.

Operations in our production facilities and warehouses in China has resume gradually to a stabilized output level aiming to keep up with the backlog that was created due to the closing of these factories and other coronavirus-related effects (e.g. delays through suppliers). As a Group, we have been working closely with supply chain, on global basis, to minimize supply risks.

If you require further clarifications or assistance, please contact [email protected]  or refer to our website https://www.konicaminolta.sg/business/about/covid19-update/ for more information.

06. What will happen in the event of an office closure or suspend of operations?

Konica Minolta Business Solutions Asia will take the following measures below to ensure operational readiness and minimal disruption to our customers.

  • All core business function and support teams will remain operational to ensure that products and services to minimise disruption to our customers, as their work can be carried out remotely.
  • Our technical hotline +65 6895 8555 continues to be available for any technical queries and support. As we will be prioritising assistance to essential service companies during this period, therefore our technical support team will only be providing on-site technical support to essential-service companies in Singapore.
  • Our sales and account management team will continue to be contactable through email and over the phone, we strongly encourage to arrange virtual meetings during this period.
  • All meetings and showroom visits to our offices in Singapore will be postponed or cancelled.
  • Operations in our production facilities and warehouses in China has resume gradually to a stabilized output level aiming to keep up with the backlog that was created due to the closing of these factories and other coronavirus-related effects (e.g. delays through suppliers). As a Group, we have been working closely with supply chain, on global basis, to minimize supply risks.

07. Who can I contact if I wish to purchase a product?

Customers can send an enquiry through our website at https://www.konicaminolta.sg/business/contact-us/  and we will get the relevant sales representative to contact you.

If you require further clarifications or assistance, please contact [email protected]  or refer to our website https://www.konicaminolta.sg/business/about/covid19-update/ for more information.

08. Who can I contact for technical assistance?

  • Our operations in Singapore
    Our technical hotline +65 6895 8555 continues to be available for any technical queries and support. As we will be prioritising assistance to essential service companies during this period, therefore our technical support team will only be providing on-site technical support to essential-service companies in Singapore.If you require further clarifications or assistance, please contact [email protected] or refer to our website https://www.konicaminolta.sg/business/about/covid19-update/ for more information.
  • Our operations in Malaysia
    In light of the COVID-19 Movement Restriction effective from 18 March to 14 April 2020, our business operations in Malaysia will be temporarily suspended. Technical support team will be available for essential-service companies in Malaysia and these companies can contact 1300-22-5556 for any technical assistance. For the latest updates of our Malaysia office, please visit https://konicaminolta.com.my/home/.
  • Our operations in Vietnam
    Companies operating in Vietnam can contact +84 3915 4242 (in Ho Chi Minh City) and +84 3776 7023 (in Hanoi) for any assistance. If you require further clarifications or assistance, please contact [email protected] or visit https://www.konicaminolta.vn/business/en/about-us/covid-19-update/ for more updates.
  • Our operations in Thailand
    Companies operating in Thailand can contact (66) 2 029 7000 for any assistance. For the latest updates of our Thailand office, please visit https://www.konicaminolta.co.th/

09. Will my shipments be delayed?

Operations in our production facilities and warehouses in China has resume gradually to a stabilized output level aiming to keep up with the backlog that was created due to the closing of these factories and other coronavirus-related effects (e.g. delays through suppliers). As a Group, we have been working closely with supply chain, on global basis, to minimize supply risks.

 As the situation is currently rapidly changing and countries are extending its restriction of movement, we don’t have a definite answer for now. However in the event that the shipment will be delayed, your respective account manager will get in touch with you.

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