As the name “Customer Service Remote Care” (CSRC) implies, the machine has various automatic functions which helps customers even before a service engineeer goes onsite to resolve the problems. Prevention is better than cure, so MFP users are strongly encouraged to implement this feature as this will definitely benefit customers in the long run. Konica Minolta integrated MFP can straightaway activate and utilise CSRC upon customer confirmation. By using this CSRC service through selected methods of communication via email, modem, GPRS* or fax kit, proactive and accurate support can be provided to increase productivity and profitability for customers since administration and service costs are cut down. Find out more...