OVERVIEW
We want to support the way you work. With remote servicing, you can focus on working better, with less distractions.
Customised updates to your operating systems are done automatically, so you can always count on your multi-function printers to perform to the optimal condition. With seamless synchronisation across all devices*, it allows you to work with the settings you want. Supported with reliable and secured backup, you won’t need to worry about losing your preferred settings anymore.
Be assured that your data will always be in safe hands.
Place your trust in Konica Minolta’s simple and powerful service solutions.
*Features offered are subject to change without notice and may vary from those shown based on the package and configurations chosen
FEATURES
REMOTE CARE BASIC
Automated Meter Reading Submission
Automated Consumables Supply Alert
Proactive Predictive Maintenance
REMOTE CARE STANDARD
Automated Meter Reading Submission
Automated Consumables Supply Alert
Proactive Predictive Maintenance
Remote Troubleshooting
Printer Self Diagnosis
Printer System Log Acquisition
REMOTE CARE PREMIUM
Automated Meter Reading Submission
Automated Consumables Supply Alert
Proactive Predictive Maintenance
Remote Troubleshooting
Printer Self Diagnosis
Printer System Log Acquisition
Printer System Data Backup
Printer System Firmware/Driver/Security Update
Quaterly Customer Usage Report
| Features | Remote Care Basic | Remote Care Standard | Remote Care Premium |
| Automated Meter Reading Collection
Hassle-free monthly meter reading. Konica Minolta multifunction printers can automatically send meter readings at scheduled intervals so you can receive your billing invoices on time |
✔ | ✔ | ✔ |
| Automated Consumables Supply Alert
Hassle-free consumables ordering and replacement. Never run out of toner and consumables again with our automated service |
✔ | ✔ | ✔ |
| Predictive Maintenance
Hassle-free prevention will trigger an alert for specific symptoms to our service support team, who will take the necessary actions to prevent extended downtime |
✔ | ✔ | ✔ |
| Multifunction Printer Debug Log Acquisition
Know your multifunction printer well. This function will track and keep all debug event activities such as system symptoms, last system configuration changes and more into its log |
✔ | ✔ | |
| Multifunction Printer Self Diagnosis
Prevention for peace of mind. Konica Minolta bizhub i-Series multifunction printers will run a self-check and keep its logs for historical and system analysis, ensuring your multifunction printer is always in good condition |
✔ | ✔ | |
| Remote Troubleshooting
Your multifunction printer can be troubleshot remotely, reducing downtime. Any symptoms detected will be resolved remotely, or a necessary Customer Engineer will be dispatched to resolve the issue |
✔ | ✔ | |
| Multifunction Printer System Data Backup
Seamless backup of system data such as system configuration, customised settings and address books. This is to be able to resolve fast on any recovery incidents. |
✔ | ||
| Multifunction Printer System Firmware / Driver / Security Update
Keeping the multifunction printer always updated. Scheduled updates are remotely installed without any hassles |
✔ | ||
| Quarterly User Usage Report
Usage reports are available to help with cost-saving and optimisation of printouts, with Konica Minolta OPS services |
✔ |
Find out more
Reach out to us and our consultants will connect with you for a consultation and demonstration session.